Frequently Asked Questions

 Deliver 413, LLC, Chciopee, Ma 01013 413-858-7200


How does Deliver 413, LLC work?

* We are a multi-restaurant delivery service serving the Western Massachusetts Area

* You place your order online or via our mobile app.

* A mobile waiter is dispatched to the restaurant and places your meal in a insulated thermal carrier
  and delivers it directly to you at your home, office or hotel room.

If you have an issue with your food or delivery service please call the office at 413-858-7200!

When are you open?

* * Please see hours on homepage 

* We may close earlier due to how busy we are at the time*

How long will delivery take?

* Delivery times vary due to restaurant preparation, peak times and driving conditions.  

* Please allow 30 - 60 minutes for a typical delivery time. 

Please remember to leave the lights on for our mobile waiter to find your location faster.

How far will you deliver too

* We deliver up to a 12 or 15 mile radius from the restaurant (Varies by restaurant
  (We reserve the right to decline any deliveries that are to far out.)

When is the latest that I can place an order before you close at night?

* Our website closes 30 minutes before we close.  Example: If we close at 8:30pm- you can order until 8:00pm,

Can I place an advance order?

* Yes, you can place an advance order on our website 24 hour a day/ 7 days a week. 
  Our site never sleeps!

Non-Contract Restaurant Pricing

We have been emailed and asked many times if we can deliver for various restaurants that we don't have a contract with. We have decided to offer this service to our customers, however the pricing maybe different from the restaurants menu pricing.  

How much does it cost?

* There is a $15 food minimum at the restaurant.

* A delivery charge of $1.99 to $7.99 plus is added based on the distance from the restaurant to the final

* Please add $6.99 for each additional restaurant order you would like us to pick up for you.
  Yes, you can add the second restaurant to your current order but keep in mind the same driver may be picking up both      order so keep this i  mind. They will try to keep food as hot as possible.

Should I tip my mobile waiter?

* A gratuity for the mobile waiter is customary and greatly appreciated.  A 15% gratuity is suggested.

* The mobile waiters use their own vehicles and pay for their own fuel. We can't keep drivers if they don't make money. 

How can I pay?


* A $1.25 credit card fee will be added to all orders paying with a credit card.

Is my credit card information safe to use on your site?

* Yes, the check out is secured with ssl encryption and customer information is encrypted.

How do I enter my coupon code?

* Enter the coupon code at the check out screen.

How do I enter a Deliver 413, LLC Gift Card?

* You enter the gift card number like you would your credit card information.

How do I delete an item from my cart using the Deliver 413, LLC App

* Tap your cart, then tap item you want to delete and select delete button to remove the item. 

Why don't you deliver for every restaurant in the area?

* We have an agreement with the restaurants we deliver for.  Some restaurants don't
  realize the benefits of providing a delivery service to their customers.  If there is a favorite
  restaurant you would like to see added, please contact the owner or manager of 
  that restaurant.

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Lunch Hours

Mon thru Sun8:00am - 3:00pm

Dinner Hours

Mon thru Sun3;00pm - 8:00pm


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